Privacy Policy

Precision Xcellence (“Precision Xcellence,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us through our sales channels, including Shopify, Amazon, TikTok Shop, Google, and wholesale transactions.

1. Personal Information We Collect

When you visit our website or engage with our services, we collect certain information to operate our business effectively and provide you with the best possible experience.

a. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment processors)
Business name and resale information for wholesale or B2B accounts

b. Automatically Collected Information

When you browse our website or interact with our advertisements, we may automatically collect:

Internet Protocol (IP) address
Browser type and version
Device identifiers
Operating system
Time zone and approximate location
Pages visited, products viewed, and interaction behavior

This information helps us improve website functionality, security, and performance.

2. How We Use Personal Information

We use personal information to:

Process and fulfill orders
Manage wholesale and business accounts
Process payments and prevent fraud
Arrange shipping and delivery
Communicate with you regarding orders, support, or inquiries
Improve our website, products, and services
Provide marketing, promotions, and advertising where permitted by law
Analyze performance and customer behavior

3. Sales Channels and Third-Party Platforms

Precision Xcellence sells products and services through multiple platforms. Your personal information may be shared as necessary with trusted third parties to operate our business, including:

Shopify (website hosting and checkout)
Amazon (marketplace sales and fulfillment)
TikTok Shop (social commerce and advertising)
Google (analytics, advertising, and shopping services)
Payment processors
Shipping, fulfillment, and logistics providers
Wholesale partners and distributors

Each third party maintains its own privacy policy governing its data practices.

4. Behavioral Advertising

We may use personal information to provide targeted advertisements and marketing communications across platforms such as Google, Facebook, Instagram, and TikTok. This may involve the use of cookies, pixels, and similar tracking technologies.

You may opt out of targeted advertising through the settings of the respective platforms or by visiting the Digital Advertising Alliance opt-out page at https://optout.aboutads.info.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember user preferences
Analyze traffic and usage
Support advertising and retargeting efforts

Cookies may be session-based or persistent. You can manage or disable cookies through your browser settings; however, disabling cookies may affect site functionality.

6. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including Secure Socket Layer (SSL) encryption and restricted access controls. While no system is completely secure, we take appropriate steps to reduce risk.

8. Minors

Our website and products are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

9. Your Privacy Rights

a. European Economic Area (GDPR)

If you reside in the EEA, you have the right to access, correct, update, delete, or restrict the processing of your personal information, as well as the right to data portability and to object to certain processing activities.

b. California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect
Request correction or deletion of personal information
Opt out of the sale or sharing of personal information for targeted advertising

Requests may be submitted using the contact information below.

10. Do Not Track

At this time, we do not respond to “Do Not Track” signals due to the lack of a consistent industry standard.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates take effect upon posting unless otherwise stated.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Precision Xcellence
Email: privacy@precisionxcellence.com